Cancellation policy

Subscription, Cancellation, and Refund Policy

At Letters From Dotti, we want every monthly adventure to bring pure joy to your mailbox. We believe in keeping things simple, transparent, and completely flexible for families.

1. How Billing Works

  • When you subscribe, you are signing up for a recurring monthly adventure.

  • You will be billed automatically each month on the same calendar day you signed up.

  • Shipping is completely included in the subscription price.

2. How to Pause, Skip, or Cancel

You are always in control of your subscription. You can pause, skip a month, or cancel at any time directly through your customer account portal on our website with zero hassle. No emails required!

3. Cancellation Cutoff Date

  • To ensure we have time to lovingly hand-pack and ship Dotti’s next letter, all cancellations, skips, or changes must be made before the 15th of the month.

  • If you cancel on or after the 15th, your payment for that month will be processed, your final letter will be mailed out on the 20th, and your subscription will automatically end right after that final delivery.

4. Refunds and Returns

Because our letters are custom-printed and hand-packed specifically for your child each month, monthly subscription boxes are non-refundable once processed. If an issue arises—such as a damaged package or a lost delivery—please reach out to us right away at lettersfromdotti@gmail.com, and we will happily make it right!